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A TIT Moment at a "Crazy" Pub (a somewhat long post)


CDN

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Having been similarly frustrated in western food restaurants in Asia when asking for something just a little bit off the menu I have come to the conclusion there are two somewhat interrelated factors at work

 

1.The staff is trained to cook and serve food according to strict guidelines that are to be followed at all times. No deviations are allowed.

2.The training is done this way because they are totally unfamiliar with the food and do not actually eat it themselves so they really have no idea what it is suppose to look or taste like.

 

So when you go into a restaurant and ask for a sandwich to be made with toast instead of plain bread, they have no idea what the consequences of that would be and are generally unwilling to deviate from their training in preparing the alien food.

 

I always get a kick out of people that insist on trying get something that is not strictly in on the menu. It is a crapshoot, with the odds against you, that you will get what you want and not come out of the ordeal frustrated.

 

Funny thing is even trying to do so in Thai, as my wife as done many times, only slightly increase your odds.

 

 

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Interesting points KKN

 

A good friend of mine has been involved in the Bar / Restaurant trade in Thailand for over 20 years now and even today he has to train his chefs item by item what is on the menu, he wont allow a chef to cook a meal unless he has shown the chef 10 times how to prepare it correctly.

 

A lot of places employ specialist chefs for breakfast as in that is all they can cook, so if someone turns up at 3PM after Breakfast has finished and requests a simple egg and sausage sandwich there is no one in the kitchen that knows how to cook such a simple delicacy.

 

Back to the OP I would have Ordered 2 Ham and Cheese Toasties and a Bacon Sandwich, Take the Ham and Cheese off one of the toasties and change it with the bacon then send the "Untoasted" Ham and Cheese back complaining it was undercooked.

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It just struck me some years ago that unlike in the west, where a kid working in MacDonaldâ??s or something grew up eating the food so they know exactly what it is suppose to turn out like and probably eats it everyday as it provided free to employees. But for a person working in such a place in Asia, more then likely they have never even seen the food before they started working there. nor do they eat at all.

 

This is just another example of how subtlety some of our cultural biases can creep into our perspective of a situation.

 

:dunno:

 

 

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No.

 

Don't overthink things and reach for some unlikely excuse that differing views of food culture somehow contributed to this situation.

 

If you are hired as a cook and you have a working toaster in your kitchen and you know how to toast bread then it is unreasonable to refuse a customer's request to have a sandwich on toasted rather than untoasted bread.

 

Zero awareness of or care for customer service is what the cook at the pub displayed--but hey, TIT. Which was my point all along.

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