kamui Posted March 11, 2011 Report Share Posted March 11, 2011 Ok, it's not a big thing, but I still have to rant. Since a decade or so I avoid to fly with Lufthansa at any cost. Old planes, old, unpolite stewardesses and bland food. But most worst for me are the narrow seats in which I can't sit properly and which make intercontinental flights a real torture ( for comparison LH FRA-JFK/NRT pitch 31" (78cm), THAI FRA-BKK 34" (84 cm)). But recently I received an advert from LH that they now offer really cheap flights to NY with the brand new A380. Since I have to go to NY I couldn't let the offer pass. Actually it was the first time ever that I was looking forward to a flight with LH. But today I checked the booking online and to my anger I realized that LH has changed the plane from A380 to an A330-300. And of course I have lost the seat I had selected. As expected, a call to LH's hotline did not help at all. They just told me that there are some problems and that I could cancel the flight - which of course is impossible now since the prices went up considerably with just a few days left before the flight. Afterwards I send a complaint to LH's customers service. And I got an interesting first response: "Currently we receive an increased number of inquiries. Please refrain from contacting us again about the same topic." (my translation from German**). I am not surprised. **Aktuell verzeichnen wir einen erhöhten Eingang von Anfragen und bitten Sie, von einer weiteren E-mail mit dem gleichen Anliegen abzusehen Link to comment Share on other sites More sharing options...
ozpharlap Posted March 11, 2011 Report Share Posted March 11, 2011 Ok, it's not a big thing, but I still have to rant. Since a decade or so I avoid to fly with Lufthansa at any cost. Old planes, old, unpolite stewardesses and bland food. But most worst for me are the narrow seats in which I can't sit properly and which make intercontinental flights a real torture ( for comparison LH FRA-JFK/NRT pitch 31" (78cm), THAI FRA-BKK 34" (84 cm)). But recently I received an advert from LH that they now offer really cheap flights to NY with the brand new A380. Since I have to go to NY I couldn't let the offer pass. Actually it was the first time ever that I was looking forward to a flight with LH. But today I checked the booking online and to my anger I realized that LH has changed the plane from A380 to an A330-300. And of course I have lost the seat I had selected. As expected, a call to LH's hotline did not help at all. They just told me that there are some problems and that I could cancel the flight - which of course is impossible now since the prices went up considerably with just a few days left before the flight. Afterwards I send a complaint to LH's customers service. And I got an interesting first response: "Currently we receive an increased number of inquiries. Please refrain from contacting us again about the same topic." (my translation from German**). I am not surprised. **Aktuell verzeichnen wir einen erhöhten Eingang von Anfragen und bitten Sie, von einer weiteren E-mail mit dem gleichen Anliegen abzusehen That is a typical marketing ploy design to curtail complaints to their employees ... some human resource lawyers have advised of such strategies in western jurisdictions to minimize sick leave payments of their employees Link to comment Share on other sites More sharing options...
Flashermac Posted March 11, 2011 Report Share Posted March 11, 2011 I haven't flown Luftwaffe in decades, but it was all right in the 1970s. Maybe they are still flying the same planes - same hostesses - leftover food. Link to comment Share on other sites More sharing options...
gobbledonk Posted March 11, 2011 Report Share Posted March 11, 2011 The Luftwaffe ? Just dont mention the WAR .... Probably the single nicest travel surprise I have had (an admittedly short list) was on my last flight back to Oz when I found myself on a BA flight. I had read nothing but negatives about BA for many years on this forum, and expected something piss poor as a result - to my surprise, they had courteous FAs, the food was edible and the toilets didnt smell like portaloos at a refugee camp. I guess you can just get lucky. Link to comment Share on other sites More sharing options...
cavanami Posted March 11, 2011 Report Share Posted March 11, 2011 Lufthansa sounds like United. They are both part of Star Alliance so they "learn" from each other. United's hub is in Chicago and their lounge there is shite! I was in Lufthansa's lounge in Frankfurt, Germany and it was most excellent!!! that was the good point I saw for Lufthansa Link to comment Share on other sites More sharing options...
Dumsoda Posted March 11, 2011 Report Share Posted March 11, 2011 Last time I was on Luft waffa was early 70's.... we boarded and the Chief Bitch screamed over the P.A. ....... U vill fasten safety belts,,,,NOW... ....and I only vant hear 1 click.....OK ...as for a drink....farrrrrk Link to comment Share on other sites More sharing options...
pasathai1 Posted March 11, 2011 Report Share Posted March 11, 2011 you will take it, und you vill like it Link to comment Share on other sites More sharing options...
Flashermac Posted March 11, 2011 Report Share Posted March 11, 2011 You should try Aeroflop. A colleague told a steward he had lost his passport on the plane. The steward responded, "Then you'd better find it!" ... and walked away. Link to comment Share on other sites More sharing options...
rchapstick Posted March 11, 2011 Report Share Posted March 11, 2011 Ok, it's not a big thing, but I still have to rant. Since a decade or so I avoid to fly with Lufthansa at any cost. Old planes, old, unpolite stewardesses and bland food. But most worst for me are the narrow seats in which I can't sit properly and which make intercontinental flights a real torture ( for comparison LH FRA-JFK/NRT pitch 31" (78cm), THAI FRA-BKK 34" (84 cm)). But recently I received an advert from LH that they now offer really cheap flights to NY with the brand new A380. Since I have to go to NY I couldn't let the offer pass. Actually it was the first time ever that I was looking forward to a flight with LH. But today I checked the booking online and to my anger I realized that LH has changed the plane from A380 to an A330-300. And of course I have lost the seat I had selected. As expected, a call to LH's hotline did not help at all. They just told me that there are some problems and that I could cancel the flight - which of course is impossible now since the prices went up considerably with just a few days left before the flight. Afterwards I send a complaint to LH's customers service. And I got an interesting first response: "Currently we receive an increased number of inquiries. Please refrain from contacting us again about the same topic." (my translation from German**). I am not surprised. **Aktuell verzeichnen wir einen erhöhten Eingang von Anfragen und bitten Sie, von einer weiteren E-mail mit dem gleichen Anliegen abzusehen Take an Ambien, and you won't notice the difference Link to comment Share on other sites More sharing options...
Horneytorney Posted March 12, 2011 Report Share Posted March 12, 2011 unfotunately, aircraft changes happen all the time. I had recently one on TG and one on United. And the plane and the seats are usually much worse then the original ones should be... not so sure whether the new A380 provides so much better seats in economy class Link to comment Share on other sites More sharing options...
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