Posted 25 November 2015 - 06:05
I've stayed at the Ambassador a few times, for seminars. The last time, early this year, was the LAST time.
Sometime Saturday evening, they lost the aircon plant for the entire complex. I was in a tower room. The room was very uncomfortable Saturday night, bad enough that the Sweet Young Thing and I couldn't really do much of anything without overheating. We went downstairs for breakfast early. By Sunday morning 8 AM, the room was completely uninhabitable. They were CLAIMING they had it fixed. Right. When I protested, the only thing they could do was offer to move me to a room in the main wing. Right.
I was scheduled to move over to Royal President at noon. I called them shortly after 8 AM, explained the situation, and asked if they could get me in. The desk clerk said "Let me check something", went away for a moment, then said "Yes, come on over." They moved heaven and earth to get me into a room as soon as I arrived. Housekeeping got there to deliver the final towels a few minutes after I was in the room, still talking with the bellman, explaining that I'd been attending a seminar at the Ambassador, and I'd previously missed talking with the other attendees at breakfast.
I'm attending another seminar at the Ambassador in January (49 days out). This time, I'm just staying at Royal President the whole time.
The Ambassador isn't that bad, but they don't know how to recover when they drop the ball.
The biggest delay I had getting to Royal President was that I got stuck behind a couple of Arabs who were bitching out the desk clerks about the aircon problems. The desk clerks couldn't do anything about it, and they didn't have anyone else to handle any other customers trying to check out.
And that's another thing. The Ambassador is VERY popular with the Middle Eastern trade. This is not a good thing (although it is occasionally good for humor value). They've also discovered Royal President, but Royal President is enough smaller, and out of the way of the nightlife, that they aren't inclined to take it over.