Mentors Posted April 21, 2005 Report Share Posted April 21, 2005 not really amazing... :: CELL-PHONE CHAOS: Millions of mobile calls fall through Published on April 21, 2005 Consumers up in arms amid charges of calls being ?intentionally? blocked and excess promotions Millions of mo-bile phone-calls have failed to get through in the past few days amid charges of network blockage. A vast number of subscribers to Total Access Communication (DTAC) and TA Orange have complained that they could not make calls to Advanced Info Service (AIS) subscribers in past weeks, but in many cases could still receive calls from AIS subscribers. The affected subscribers and their mobile-phone opera-tors suggested the market leader was blocking their calls to AIS users ? a charge AIS strongly denied. AIS president Yingluck Shina-watra flatly dismissed the accusation. She said the real problem might be the number of call promotions ?the others? are offering that encourage their subscribers to make many calls and subsequently cause their own networks to be jammed. AIS has 15 million subscribers, followed by DTAC with about eight million and TA Orange with more than four million. A DTAC source said the call completion rate ? referring to calls made from DTAC to AIS subscribers ? dropped to just 4 per cent two days ago, compared to the normal level of 50 per cent. Consumer dismay is expected to grow as the telecom companies are now blaming the National Telecommunications Commission (NTC) for failing to help manage network traffic. Commission chairman Choo-chart Phromprasid said yesterday said the NTC was considering whether it had the power to intervene because commercial phone-service providers operate under concessions granted by TOT Corp and CAT Telecom Co. Recently DTAC and TA Orange have offered rates of Bt0.50 per minute and Bt0.25 per minute respectively during select periods of the day. All mobile-phone networks are connected via TOT?s access point. AIS and DTAC have also created a direct link between their networks, while maintaining their TOT link. Wichian Mektrakarn, AIS executive vice president for operations, said call failures were thought to stem from DTAC and TA Orange?s call promotions. Most of the traffic resulting from the promotions is going to the AIS network because it has the most subscribers, prompting congestion at TOT?s access point and the direct link between AIS and DTAC, he said. Wichian said if mobile-phone service providers wanted to clear up the congestion, they would have to expand their access point. ?But we have no plan to do so, because we don?t earn anything from incoming calls from other networks and the congestion is caused by the others ? not us,? he said. DTAC said it is negotiating with TOT to solve the traffic bottleneck. A telecom executive said the real problem was the lack of an interconnection fee, which would require all telecoms to share revenue from calls between their networks. The revenue would be used by telecoms to improve the overall network and provide better service. The interconnection charge is awaiting the finalisation of NTC regulations. But an executive said: ?The NTC must move faster to solve the problem or risk losing credibility in the eyes of consumers.? Telecom Reporters The Nation Link to comment Share on other sites More sharing options...
Nervous_Dog Posted April 22, 2005 Report Share Posted April 22, 2005 In the article he says that only 4% of calls get through as opposed to the "Normal" 50% success rate. 50% - Thats good! 5555555 DOG Link to comment Share on other sites More sharing options...
chilli13 Posted April 22, 2005 Report Share Posted April 22, 2005 no neither 4% nor 50% COMPLETION RATE sounds very impressing & it may be far from the average callers experience. at least I never experienced major problems apart from at certain extrodiaonary peak times like songkran/new years, xmas eve etc. however in 'normal' phone networks the rate should be in the 9x% for sure & usually 95%+ also while LOS may fall below that on average. my experience is that AIS tends to be most overloaded, but sure recent promotions almost too 'cheap to be true' from dtac & orange no surprice may drive the yak yak thais into a mobile craze! Link to comment Share on other sites More sharing options...
OCgringo Posted April 22, 2005 Report Share Posted April 22, 2005 like everywhere mobile phone companies increase use and do not increase capasity, Cell sites cost millions of bahts Getting new customers or have them talk more is easy , servicing them is the tough part OC Link to comment Share on other sites More sharing options...
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