dean Posted March 15, 2009 Report Share Posted March 15, 2009 About a moth ago, I added an anti-virus software called shield deluxe 2009 to my laptop. On installation, I was immediately cut off from my hotmail and yahoo accounts, as well as sites that I have to log on to (like this site). I have used my PC to check e-mails and bank accounts since then and have deleated the anti-virus software and have tried a few things with my browser settings, to no avail. I know very little about browsers and cookies, so, if you know how I can fix it, please describe it in detail ad in layman's terms. Thanks! Link to comment Share on other sites More sharing options...
kamui Posted March 15, 2009 Report Share Posted March 15, 2009 Reading some online comments about the program it seems that it's a badly written software. Maybe it would be the best solution to uninstall the software and use a different anti-virus program. Link to comment Share on other sites More sharing options...
shygye Posted March 15, 2009 Report Share Posted March 15, 2009 Have you tried a system restore from a date before you installed the software? Link to comment Share on other sites More sharing options...
dean Posted March 16, 2009 Author Report Share Posted March 16, 2009 I uninstalled the anti-irus software couple of days ago. If I can figure out how to do a system restore, I'll try it. Link to comment Share on other sites More sharing options...
kamui Posted March 16, 2009 Report Share Posted March 16, 2009 I uninstalled the anti-irus software couple of days ago. If I can figure out how to do a system restore, I'll try it. Go to All Programs/Accessories/System Tools/System Restore go to the most recent System Restore Point before you installed the software and run the restore. Link to comment Share on other sites More sharing options...
dean Posted March 17, 2009 Author Report Share Posted March 17, 2009 I must have really screwed up my computer. Your instructions were great and I got to sysstem restore, where I was greeted by a blank, white screen. I tried it 10 times. Any other suggestions? Link to comment Share on other sites More sharing options...
Boo Radley Posted March 17, 2009 Report Share Posted March 17, 2009 Try checking your hosts file. In Win XP it's in C:\WINDOWS\system32\drivers\etc. Open it up in notepad and see if any of the sites you can't access are listed there. Just a long shot. Link to comment Share on other sites More sharing options...
kamui Posted March 18, 2009 Report Share Posted March 18, 2009 I must have really screwed up my computer. Your instructions were great and I got to sysstem restore, where I was greeted by a blank, white screen. I tried it 10 times. Any other suggestions? This probably means, that your system restore is shut off, unfortunately. Maybe you did not uninstall the software properly? You could try another method: Install the software again. Switch off all filtering options in the software and than uninstall it again using the uninstall routine of the software, not the usual uninstall function from Windows. Good luck. Also you can try an alternative browser in the mean time like Opera or Safari or Google Chrome. I have all the browsers installed for to test our company website and my blog. Link to comment Share on other sites More sharing options...
dean Posted March 18, 2009 Author Report Share Posted March 18, 2009 This is the first time in about a month that I have been able to use my laptop to log on to Thai360, much less anything else. I was online for about an hour with customer support at deluxe shield 2009. They were less than helpful in helping, particularly after I told them I uninstalled their software. They did give me a website where I could have the shield uninstalled. I did that but it did litle to help. Thanks Kamui, for givng me the Opera site. I did download it. Now, while AI can't log on from Internet Explorer, I can from Opera and transfered my bookmarks to Opera. Hopefully, I can get whatever the Shield did to my computer fixed in the next couple of weeks. It will teach me to quickly read reviews of software products. The favorable reviews for Shield were from Florida, where the company is located. On looking further, most of the impartial reviews of Shield were negative, most compplaining about the same things happening to their computers that happened to mine. Thanks again! Link to comment Share on other sites More sharing options...
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