cavanami Posted June 25, 2008 Author Report Share Posted June 25, 2008 Next step might be to confirm that the ADSL rate is what you are supposed to be getting. Restart the modem. Your connection looks good. What sort of speed are you on and any idea how far to your exchange? http://speedtest.csloxinfo.com/ I used the CsLox "Speed-meter" several times and I am always below the advertised speed of 512 Kb, usually 300 ~ 400 Kb, even when the line is dropping out. No idea how far I am from the exchange point. CsLox says they do not know. From the speed test I would guess I am toward the max distance but I near On Nut, so should be close. I restarted the modem, 875 times, so that is not the issue. Sometimes it will reconnect on a restart sometimes not, so I do not suspect the modem. I put the line directly into the phone jack and still dropping out, so I do not suspect the splitter. Good info on the tech coming out to the house, as I suspect nothing wrong inside the house and it would just be a waste of a couple of bar fines! Link to comment Share on other sites More sharing options...
fool Posted June 25, 2008 Report Share Posted June 25, 2008 Interesting points. I use Loxinfo, have been with them since the dark days of dial-up. Not really too many issues but I agree they are not particularly price competitive, I'm not paying so it's less of an issue for me. They have always answered my questions and been happy to point out when a problem is at their end which it has been a couple of times. Where I live we have only True telephone lines, no TOT or TT&T. Loxinfo is a customer to True and uses their infrastructure. As a result I can only get 512/256 here whilst I stay with Loxinfo. If I switch to True they will give me 1Mb maximum. They say I am too far from the exchange to get anything faster. They determined this by entering the phone number into their system and telling me how far away I am. Loxinfo may not have access to that info since they are using somebody else's infrastructure. My negotiated connect speed is 512/256 but the CSLox speed meter suggest my download speed is in the 440 to 460 kbps range. I'd say that to be about right. The day it gets to 512 I wouldn't believe it anyway, just don't think it works like that. I have found entering the DNS addresses into the router helps speed up some site connections rather than rely on the ISP doing it all. Link to comment Share on other sites More sharing options...
fool Posted June 25, 2008 Report Share Posted June 25, 2008 The loxinfo test gives data on local connects only. Try this program to get a better picture and monitor the system over time. Link to comment Share on other sites More sharing options...
fool Posted June 25, 2008 Report Share Posted June 25, 2008 I hadn't run this test myself for a while but just did so and got some interesting results. The free version will not allow me to extract the results but the regular testing shows 26% packet loss, not sure why that could be. Looking at the ping times from the extended results these jump significantly once it goes international e.g. testing to a server in UK gives in Thailand times of about 80mS but once it gets into the third singtel server it jumps to 250+mS, same thing happens when pinging a server at stanford.edu, all looks good until it hits a server at cogentco.com. Again when pinging a server at Louisiana state U it falls over completely somewhere inside transitrail.com. Wonder if anyone can comment on how I might improve things? Link to comment Share on other sites More sharing options...
cavanami Posted June 25, 2008 Author Report Share Posted June 25, 2008 Doing a "tracert" to yahoo.com, it hits four servers in Thailand before it gets into the USA. Thailand speeds are 18 ~ 55 ms. Since 07:45 this morning, the drop outs have started and continue usually all day until late at night, so I would say, overloaded system! Link to comment Share on other sites More sharing options...
fool Posted June 25, 2008 Report Share Posted June 25, 2008 What happens to the times once it goes outside Thailand? I get this: Tracing route to yahoo.com [206.190.60.37] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms . [192.168.2.1] 2 47 ms 47 ms 48 ms adsl-bkksp2.csloxinfo.net [210.1.48.29] 3 48 ms 46 ms 47 ms 203.146.61.49 4 47 ms 48 ms 47 ms 210.1.45.113 5 47 ms 48 ms 46 ms 210.1.46.218 6 49 ms 48 ms 49 ms 210.1.46.230 7 82 ms 81 ms 85 ms 202.183.136.9 8 83 ms 83 ms 85 ms 202.183.136.18 9 83 ms 84 ms 82 ms ge9-11.br01.sin02.pccwbtn.net [63.218.165.117] 10 287 ms 277 ms 278 ms 63-218-179-34.pccwglobal.net [63.218.179.34] 11 303 ms 306 ms 302 ms so-4-0-0.pat2.da3.yahoo.com [216.115.101.150] 12 347 ms 347 ms 348 ms so-1-0-0.pat2.dcp.yahoo.com [216.115.101.154] 13 360 ms 352 ms 347 ms ae1-p161.msr1.re1.yahoo.com [216.115.108.27] 14 359 ms 362 ms 363 ms ge-8-3.bas-a1.re4.yahoo.com [216.39.49.1] 15 363 ms 362 ms 360 ms yahoo.com [206.190.60.37] Trace complete. Link to comment Share on other sites More sharing options...
cavanami Posted June 25, 2008 Author Report Share Posted June 25, 2008 You took 15 hops, mine took 9. Looks like the DNS resolved the address differently tracert www.yahoo.com Tracing route to www.yahoo-ht3.akadns.net [209.131.36.158] 1 17 ms 17 ms 18 ms adsl-bkkct1.csloxinfo.net [210.1.48.22] 2 114 ms 25 ms 18 ms 210.1.45.177 3 18 ms 18 ms 17 ms 210.1.45.244 4 55 ms 54 ms 56 ms 202.183.136.129 5 54 ms 55 ms 55 ms ge9-11.br01.sin02.pccwbtn.net [63.218.165.117] 6 239 ms 239 ms 241 ms yahoo.ge5-2.br02.sjo01.pccwbtn.net [63.218.7.102 ] 7 253 ms 252 ms 253 ms ae1-p170.msr2.sp1.yahoo.com [216.115.107.85] 8 252 ms 254 ms 253 ms te-9-1.bas-a1.sp1.yahoo.com [209.131.32.23] 9 254 ms 256 ms 254 ms f1.www.vip.sp1.yahoo.com [209.131.36.158] Trace complete. Link to comment Share on other sites More sharing options...
Faustian Posted June 26, 2008 Report Share Posted June 26, 2008 Regardless it seems the gateway at sin02.pccwbtn.net is timing out , or severely slow. I stay logged into my router permanently so I can see the speed I'm allowed to connect with. Today it is 1024 down, 512 up. Upload it always fine, but I'm on half my down allowance. They never refund for poor performance. They don't give a shit. Link to comment Share on other sites More sharing options...
shygye Posted June 26, 2008 Report Share Posted June 26, 2008 A survey in the UK revealed that only 30% of broadband customers are getting the advertised rate. Link to comment Share on other sites More sharing options...
cavanami Posted June 28, 2008 Author Report Share Posted June 28, 2008 All this month, like clockwork, around 0800 +/- 30 min, the 'net goes to shit All day it continues to drop out, have to relogin and mostly have to wait until the ADSL modem gets reconnected then can login. Hey...CTO, what's the answer? get a dish and go with a Sat connection? Link to comment Share on other sites More sharing options...
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